At Virtuoso QA, we value transparency and believe in providing our customers with the necessary information about our sub-processors. We use sub-processors to assist us in providing our services, and we ensure that they meet our high standards of privacy and security.
Virtuoso QA collaborates with organisations that, like itself, adhere to global standards and regulations. In addition to evaluating technical requirements, Virtuoso QA also ensures that includes a comprehensive due diligence process for evaluating and selecting our sub-processors. Our sub-processors compliance with Virtuoso QA’s security requirements is verified, and security audit reports are reviewed to ensure that require them to comply with applicable data protection laws and regulations and to protect our customers' personal information.
Virtuoso QA relies on a combination of infrastructure and services from third-party vendors to offer its products and services to both its Controllers (Virtuoso QA customers) and end-users. Below is an up-to-date list (as of April 2025) of the names and purposes of Virtuoso QA's sub-processors and third-party vendors:
Infrastructure & Services Sub-processors: Virtuoso QA's services operate on cloud platforms, which are listed in the table below. Virtuoso QA has control and access to personal data hosted on these services. The following table describes the services and purposes for which these infrastructure service providers have been engaged.
To provide specific functionality within its products and services, Virtuoso QA partners with third-party services. These entities are sub-processors with limited access to personal data (only for the purpose and use of the indicated services), and they are listed in the table below.
By entering into an agreement with us or using our services, you agree all of these Sub-Processors may have access to your Customer Data.
| Vendor | Purpose | Data Center |
|---|---|---|
| Algolia | Search and discovery services | United States and Europe (France) |
| Amazon Web Services EMEA SARL (AWS Europe) | Cloud infrastructure services | Europe (Ireland) |
| BrowserStack Limited | Web and mobile testing services | Europe (Ireland) |
| UserPilot | User onboarding and product tours services | United States |
| Cloudflare | Web performance and security services | Europe (Ireland) |
| Datadog Inc. | Monitoring and analytics services | Europe (Germany) |
| Zendesk | Customer support and ticketing services | United States |
| Functional Software, Inc. (Sentry) | Error monitoring and debugging services | United States |
| Google Analytics | Web analytics services | United States |
| Google Tag Manager | Tag management services | United States |
| Google Workspace | Email, calendar, video calling, file storage | United States |
| HubSpot | CRM and marketing services | United States |
| OpenAI | AI and assistance API services | United States |
| Optimizely | Experimentation and optimisation services | United States |
| Segment | Customer data platform services | United States |
Virtuoso QA Affiliate Sub-Processors
To help us deliver our Services, we engage Virtuoso QA Affiliates as Sub-Processors to assist with our data processing activities. By entering into an agreement with us or using our services, you agree all of these Sub-Processors may have access to your Customer Data.
| SpotQA Portugal, Unipessoal LDA | Services and support | Portugal |
|---|---|---|
| SpotQA India Private Limited | Services and support | India |
Virtuoso QA may add or remove sub-processors from this list from time to time, and update this page accordingly.
For questions or objections regarding sub-processors, please contact us at [email protected].